There comes a point where it is best to step back and not fight. I know of this idea but have not really voluntarily felt like doing it before. Maybe I'm losing my Type A personality status?
My computer is still noisy. The problem wasn't solved. A part that we ruled out initially with help from support was replaced -- a waste.
My first response was anger. A couple of phone calls later and more time wasted with each person needing to get up to speed with the situation did not offer any next steps other than please send it back for them to delve into it deeper.
To add oil to the fire, they were not able to just send me another box and return slip even though they had all my information already. I had to go through the process again. Do I have another 15 min?
No I didn't. My time is my most precise commodity and my internal timer for such nonsense had just dinged. Am I happy with the idea that should I send it back, they will have had my computer longer than I've owned it? No, I'm not.
Then something inside me just let go -- Just blew away, it felt. I don't need to do this. I don't need to feel this anger/discouragement/powerlessness anymore. It was my choice. I believe I had a Zen moment.
It wasn't a feeling of defeat that accompanied my realization (which would have angered me further) but freedom. Freedom of choice, to step away from this unhealthy mental/emotional energetic mess. It felt good and powerful.
I will continue to enjoy my somewhat noisy laptop until it no longer wishes to work and take full responsibility for not choosing to engage with their support crew any further -- since it felt like it was shortening my life.
My relationship with HP has ended with this experience. Too bad as this is the 3rd laptop I've owned from them. I like what they make but what came with it this time undid my previous good memories with interest.
I started filling out their support feedback survey and stopped shortly after as I had mentally already moved on and didn't care to re-live my experience anymore.
Ending on a happier note, D and I just got word our local area's drive in theatre is opening up for the season again. We've never been around here, just to the one near the cottage. So that is on tap for Friday night!
I can already taste the popcorn, fries and onion rings... :) Just 2 movies this time. We have to wait for a long weekend to take in 4... can't wait for that either!