I'm pretty pleased with how my business procedures are right now. It's quite efficient. Over the last 3 months I've managed to shave off another couple of hours from the admin section, making it 6 hours/week.
Over 95% of people make their appointment online which cuts my phone time way back. When it comes time to renew my cell phone plan, I'm choosing a much smaller one for sure which will help reduce my business costs.
As much as some people like to complain about the inefficiencies of our government departments, I must say, those comments do not seem to apply to the passport division. My new passport came back today! That was fast (under 2 weeks!).
Next I will be updating my Nexus card info and supplying it to the airlines for my various upcoming trips. It seems like everyone needs your info in advance nowadays.