I made a complaint to Purolator yesterday. It was my 3rd encounter with an angry and rude delivery guy who is impatient and making up delivery rules I was sure wasn't true. So I called him on it as well as with customer service.
Customer service sided with me and the district manager will be getting in touch with us to resolve the issue. All I want him to do is to do his job without complaint or confrontation. His job isn't rocket science. I'm fine with never seeing him again.