Wow, what a week. As it is summer vacation for kids, my colleague and I both had new clients who brought along their children to appointments. Didn't think that was an issue until they got here.
Some of them were literally hell on wheels...who decided that emptying my bookshelves would be a cool thing to do or screaming at the top of their lungs when they didn't get their way...
The best part, in both cases, the parents did nothing. As my new office is much smaller, sound and disruption feels more magnified and of course there is the touchy subject of how to tell parents that their kids' behaviour is not acceptable in this environment. Luckily, after the 4th outburst, one parent snapped out of it and took action.
I will not be sterilizing my work environment or turn it into one giant playroom. In fact, I was so traumatized by the whole ordeal I am considering referring them to someone else should the next appointment be as crazy as the last one.
It is also tempting to cancel them altogether and not let them come back. No amount of money is worth that level of outburst, disruption and minutes off my life. Seriously, I wanted to give them back their money if that could have helped.
And this may mean I will no longer take on young families who have to come as a group as clients. There are other places with adequate staff and space and are better suited to large families than what I have set up now. That is just a limitation I have in my current situation.