Can there be such a thing as over service? Yes, yes I believe there is and I have been a recipient of it.
I came home yesterday to D telling me there was another message from HP giving me an update on my laptop fix. They have been calling 4 days out of 5 to give me basically the same message when I've been already checking my status online.
Forget that part.
The fact that I can barely understand the agent who is leaving the message is the most irritating thing as sometimes, because of the intonation, I start thinking they are telling me there is something seriously wrong when in the end, there isn't.
So I get online and email about my experience and to request that I no longer wish to get updates by phone and 3 emails later, after being asked to provide documentation on when and what time I've been called and by whom, I gave up and called customer service in Canada.
They confirmed that I have been receiving calls from an overseas call center and she will suspend their access to my phone number. Excellent. I reminded myself to call that number next time should I need any help.
Customer service gone too far. Doesn't help and ends up irritating instead of feeling like you are being taken care of. Inefficient and not organized.
I'm sure it is far cheaper for a company like HP (and numerous others) to move an aspect of their business that way because on paper, it probably looks like you are getting a lot of value for the dollar but as everyone knows, its quality, not quantity.
(Update: Just got notice my laptop is fixed and is getting delivered today! YEAH!)
Have a Great Weekend Everyone!!!